Syria Central Bank Launches New Evaluation System for Banks During Currency Exchange

The Central Bank of Syria has introduced a new framework to regulate and monitor the performance of banks participating in the Syrian pound exchange process, aiming to enhance confidence in the banking sector and ensure efficient service delivery.

The new evaluation system is based on a 100-point scale covering several criteria, including the total value of exchanged amounts, workflow consistency, and the ability to meet demand smoothly during the Syrian pound exchange process.

Approved Evaluation Criteria

Criteria also include net increases in deposits, the number of newly opened accounts, customer satisfaction survey results, and mechanisms for managing queues and reducing waiting times, with special consideration for the elderly and people with special needs.

Purpose of the New Measure

The initiative aims to encourage banks to improve service quality, ultimately recognizing the top three performing banks during the Syrian pound exchange period.

The bank stressed that the broader program seeks to simplify daily cash transactions without affecting the real value or purchasing power of citizens.